Based upon the CoC’s desired direction for a centralized landlord engagement system, attendees participated in a small group role clarity exercise to determine the interactions between and expectations of various roles needed for a landlord engagement system that could streamline the housing search process. For example, groups discussed the desired interaction between the Landlord Engagement Entity (LEE) and landlords; and between the LEE and tenants, etc.
Each group agreed that the LEE should focus on building relationships with landlords and developing housing leads. The LEE should share housing leads with case managers and housing navigators. Case managers and housing navigators in turn would work directly with tenants to apply to rental units that met their needs.
Shifting the responsibility of increasing available housing rental leads from individual case managers to the LEE team better supports the homeless service system. Housing Navigators would work directly with clients to apply for rental units and case managers would focus on supporting the tenant throughout the process and providing ongoing housing stability case management. In this envisioned future state, the LEE would serve as the relationship manager for the landlord and would go to this team for questions about the system, information to guide lease-up, and mediation needs. Clients would communicate directly with their case manager/housing navigator to identify housing options and have no interaction with the LEE.