Charlotte-Mecklenburg Emergency Shelter System: Assessment of Capacity and Utilization was released in April 2019, providing the community with a comprehensive look at the overall emergency shelter system.


Learn more information about the Dashboard


See data and trends on community efforts around housing instability and homelessness

Data Snapshot

Take a closer look at the data through this interactive section


Engage data through posts that weave together numbers, narrative and leave you with a “so, what”


Access local, regional and national research on housing instability and homelessness


Learn more about progress in Charlotte-Mecklenburg to end and prevent homelessness by checking out the latest System Performance Measures. The measures, when looked at together, provide the full picture of how effective the homeless services system is at making homelessness rare, brief and nonrecurring.

People experiencing homelessness on a given night in 2018



Coordinated Entry Data

January 1 – March 31, 2018


Total 2-1-1 calls for housing assistance


Referrals to an in-person Coordinated Assessment


Households received an in-person Coordinated Assessment


Households per month received a Coordinated Assessment

Data Snapshot

Take a closer look at data from the Point-in-Time Count through this interactive section.

Housing Instability Data

Diversion & Youth Homelessness

The Charlotte Mecklenburg Emergency Shelter System: Assessment of Capacity and Utilization Report released in April 2019 recommends solutions to optimize the emergency shelter system. One of the suggested solutions is to employ diversion resources across the homeless services system. Diversion is a cost-effective way to serve the immediate needs of homeless individuals and families, maximizing emergency shelter capacity and targeting shelter beds and resources to individuals and families who need it the most. Diversion, when it’s implemented effectively, helps households seeking shelter to find a safe alternative.  Diversion assistance includes transportation to stay with a family member as well as financial assistance to find other temporary housing solutions. Like other housing interventions, diversion with youth must be tailored to meet the needs of youth experiencing homelessness. This blog post explains the challenges that are unique to serving homeless youth and the steps our community can take to address those challenges.


Local, regional and national research on housing instability and homelessness

Learn more about homelessness, housing instability and affordable housing through local, regional national reports. In addition to the Charlotte-Mecklenburg Housing Instability & Homelessness Report Series, find links to regional and national reports on housing and homelessness issues.

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